Overview
Glow Social ("we," "us," or "our") operates the website glowsocial.com and the Glow Social application at app.glowsocial.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our service.
Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Create an account (name, email address, password)
- Subscribe to a plan (payment information processed by Stripe)
- Connect social media accounts (OAuth tokens for publishing)
- Provide your website URL for brand analysis
- Contact us for support
Information Collected Automatically
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website addresses
- IP address
How We Use Your Information
We use the information we collect to:
- Provide and maintain our service
- Create and publish social media content on your behalf
- Analyze your website to generate brand-matched content
- Process payments and manage subscriptions
- Send service-related communications
- Monitor and improve our platform
- Respond to customer support requests
Third-Party Services
We use the following third-party services:
- Stripe — Payment processing. Your payment information is handled directly by Stripe and is not stored on our servers. See Stripe's Privacy Policy.
- Supabase — Database and authentication infrastructure.
- Social Media Platforms — We connect to Facebook, Instagram, LinkedIn, Google Business Profile, TikTok, and other platforms via their official APIs to publish content on your behalf. We only access the permissions necessary for publishing.
Social Media Account Access
When you connect social media accounts, we request only the permissions necessary to publish content on your behalf. We do not:
- Access your direct messages
- Access your personal social media feeds
- Share your social media credentials with third parties
- Post content without your approval
You can disconnect any social media account at any time from your dashboard.
Data Retention
We retain your account information for as long as your account is active. If you cancel your subscription, your data is retained for 30 days in case you wish to reactivate. After 30 days, your data is permanently deleted.
You may request immediate deletion of your data by contacting us at support@glowsocial.com.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including encryption in transit (TLS/SSL), encrypted storage, and access controls. However, no method of transmission over the Internet is 100% secure.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Disconnect social media accounts at any time
- Cancel your subscription at any time
Cookies
We use essential cookies to maintain your session and preferences. We may use analytics cookies to understand how visitors interact with our website. You can control cookie preferences through your browser settings.
Children's Privacy
Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, contact us at support@glowsocial.com.