Effective Date: September 24, 2024
Glow Social (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring transparency about how we collect, use, and share your data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
1. Information We Collect
We collect the following types of information when you use Glow Social:
A. Information You Provide
- Account Information: When you sign up, we collect your name, email address, company name, and payment details (processed via Stripe).
- Social Media Connections: If you connect your social media accounts, we store profile identifiers but never your passwords.
- Brand Preferences & Content Inputs: To generate tailored content, we collect topics of interest, brand voice samples, and posting preferences.
B. Information We Collect Automatically
- Usage Data: We track interactions with our platform (e.g., login times, feature usage) to improve the service.
- Cookies & Analytics: We use cookies and analytics tools to monitor usage patterns and enhance performance.
C. Information from Third-Party Services
We integrate with third-party services to enhance functionality:
– Ayrshare: For social media scheduling and posting, we send your content and selected scheduling preferences to Ayrshare’s API.
– Airtable: We store your content preferences, brand voice data, and scheduling details in Airtable for content management.
– Stripe: We use Stripe to process payments, but we do not store your payment details.
2. How We Use Your Information
We use your data to:
✅ Provide and improve Glow Social’s content automation features.
✅ Generate and schedule social media content on your behalf.
✅ Store your brand preferences and posting schedules.
✅ Process payments and manage billing through Stripe.
✅ Monitor platform performance and security.
✅ Send occasional updates, promotions, or product improvements.
3. How We Share Your Information
🔹 With Your Consent: We share content only with the social media platforms you connect through Ayrshare.
🔹 With Third-Party Processors:
– Ayrshare for scheduling and posting your content.
– Airtable for managing and storing your content preferences.
– Stripe for secure payment processing.
🔹 For Legal & Security Reasons: We may share data if required by law or to protect our rights and security.
4. Your Choices & Data Rights
✅ Access & Correction: You can update your personal details in your profile.
✅ Data Deletion: You can request to delete your account and all associated data by contacting [support@glowsocial.com].
✅ Opt-Out of Emails: You can unsubscribe from marketing emails at any time.
5. Security Measures
We take reasonable steps to protect your data, including:
– Encryption for sensitive information.
– Secure API integrations with third-party services.
– Access restrictions for unauthorized users.
However, no system is 100% secure, and we encourage you to use strong passwords and enable two-factor authentication where possible.
6. Changes to This Privacy Policy
We may update this policy from time to time. If we make significant changes, we’ll notify you via email or within the app.
7. Contact Us
For any questions or concerns about this Privacy Policy, contact us at:
📧 [support@glowsocial.com]